I can't log in even though I just paid

Paid but still locked out?

There can be a short delay between payment processing in Cleverbridge and account activation in Unipark. This is a known sync issue.

Steps to resolve

1. Wait up to 24 hours after payment. The sync between Cleverbridge and Unipark is not always instant.
2. Double-check you are logging in at the correct installation (www / ww2 / ww3).
3. If 24 hours have passed and your account is still inactive, contact support.

What to include in your support ticket

• Your Cleverbridge reference number (found in your payment confirmation email)
• Your Cleverbridge invoice number (format: AKD-###########)
• Your email address and installation URL

Open a support ticket and we will manually verify your payment and activate your account.