My license renewed but my account is still locked

License renewed but account still locked

There is sometimes a delay between Cleverbridge processing your renewal and the Unipark account being reactivated. This is a known sync issue.

Steps to resolve

1. Confirm your payment was successfully processed in Cleverbridge (check the confirmation email from cs@cleverbridge.com).
2. Wait up to 24 hours — the sync between Cleverbridge and Unipark is not always instant.
3. If still locked after 24 hours, contact support.

What to include in your ticket

• Cleverbridge reference number
• Invoice number (AKD-###########)
• Your email address and installation (www / ww2 / ww3)