How to request a refund

Requesting a refund

All refunds are handled by Cleverbridge, Unipark's billing provider. Unipark Support cannot issue refunds.

How to request

1. Contact Cleverbridge:
   • Email: cs@cleverbridge.com
   • Portal: support.cleverbridge.com/hc/de
2. Include your Cleverbridge reference number and invoice number (AKD-###########).

Refund eligibility

• Student licenses (Einzellizenz): There may be a short refund window after purchase. Contact Cleverbridge as soon as possible.
• Institut / Lehrstuhl / Campus: Refunds are subject to Cleverbridge's terms and conditions and are not guaranteed after the license has been activated.