Changing your account email address Email address changes on Unipark accounts must be handled by support. This is because the email address is used for password resets and GDPR compliance — it cannot ...
Organization account deactivated An organization account on Unipark can be deactivated for several reasons: Common causes License expired: The license term (e.g., 12 months) has ended and was not rene...
Getting help as a team member (Tier 2 user) If you are a team member (your account was created by your organization's administrator), Unipark central support is not directly available to you. This is ...
Logging in to the Unipark Forum The Unipark Forum at forum.unipark.com is a separate system from the Unipark survey platform. Your survey platform credentials do not work on the forum. How to access t...
Tier 1 vs. Tier 2 accounts explained Tier 1 — License Owner / Admin The Tier 1 account is the primary account holder who purchased the Unipark license. This person: Has full administrative access to t...
Account locked or deactivated There are several reasons why your Unipark account may be locked or deactivated: 1. License expired Unipark licenses have a fixed term (3 months for Student, 6–12 months ...
Email address already registered error This error means your email address already exists in the Unipark system — on one of the three installations. You don't need to create a new account. What to do ...
Paid but still locked out? There can be a short delay between payment processing in Cleverbridge and account activation in Unipark. This is a known sync issue. Steps to resolve Wait up to 24 hours aft...
Resetting your Unipark password Go to your installation's login page: www.unipark.de/www | ww2.unipark.de/www | ww3.unipark.de/www Click Passwort vergessen (Forgot password) below the login form. Ente...
Forgotten security question Unipark uses security questions as a second verification step. If you have forgotten your answer, you cannot bypass this step yourself — it requires administrator action. I...